Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a consultation, or communicate with us. This may include your name, email address, phone number, company name, and any other information you choose to provide.

When you visit our website, we also automatically log technical information about your visit, including your IP address, the pages you view, the referring page, your browser type, and the general location and network associated with your IP address. We use this information for security, to understand which organizations are interested in our services, and to improve our website. This data is not sold or shared with third parties for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Black Raven
830 W IL Route 22, Suite 6
Lake Zurich, IL 60047
Email: hello@blackravenit.com

7. SMS Consent & Data Usage

Black Raven IT collects mobile phone numbers and consent for SMS communications solely to provide service-related messages, including support updates and account notifications.

Mobile opt-in data and consent will not be shared, sold, rented, or disclosed to any third parties for marketing or promotional purposes.

This information is used only for communication related to your inquiry, services, or account.

8. Talking to Luna

Luna is an AI. Her face and voice are computer generated and do not belong to a real person, living or dead, and she will tell you so at the start of every conversation. Talking to her is always your choice: the site works the same if you never start a call.

A call uses your microphone, and your camera if you switch it on. While the call is running, what you say is turned into text so she can understand you, and if your camera is on, your expression and tone of voice are read in real time so she can judge how to respond. This is used only to hold that conversation, as it happens. We do not use it to identify you, we do not match your face against any other image, and we do not build a profile from it.

The audio and video are handled by the specialist provider that renders her and understands speech, acting on our instructions and subject to their own retention terms. We do not switch on call recording, and we do not keep a copy of the video or audio ourselves.

If you ask her to put you in touch with someone, she passes on the details you gave her out loud, such as your name, email address, company, and a short note on what you were after, so a person can follow up. That is the part of a call that becomes a record we hold, and it is handled the same as anything else you send us through this site. Nothing is shared with anyone for marketing.

You can end a call at any time by closing it, and you can decline the camera and still talk to her. If you would rather not talk to an AI at all, use the contact page and a person will answer instead.